PRIVACY POLICY

Last updated: March 2026

House of Fae is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.

By using our website or submitting an enquiry, you agree to the practices outlined in this Privacy Policy.

We may update this policy from time to time. Please check this page periodically for any changes.

Who We Are

House of Fae
Address: Unit H, Whitehoe Industrial Estate, Douglas, Isle of Man, IM2 1QD
Website: houseoffae.im

Information We Collect

We may collect the following information when you interact with our website or services:

  • Name

  • Email address

  • Phone number

  • Event details (e.g. wedding, baby shower, birthday, christening, corporate event)

  • Event date and venue/location

  • Postcode/location

  • Inspiration images

  • Any additional information you provide

You can browse our website without providing personal data. However, submitting an enquiry form requires certain details so we can respond.

How We Use Your Information

We use your information to:

Respond to Enquiries

  • Provide quotes, proposals, and service details

  • Communicate regarding your event

Deliver Our Services

  • Plan and execute event styling and hire services

  • Manage bookings and client communication

Marketing & Communication

  • Send updates, offers, or inspiration (only where consent or legitimate interest applies)

Improve Our Services

  • Analyse website usage and performance

  • Enhance user experience and offerings

Systems & Third-Party Platforms

We use trusted third-party platforms to operate our business, including:

  • Squarespace (website hosting)

  • Dubsado (CRM and client management)

  • QuickBooks (accounting and invoicing)

  • LinkTree (link in bio)

  • Email marketing platforms (MailerLite)

  • Analytics and advertising tools (Google Analytics, Meta)

These providers may process data outside the Isle of Man/UK but comply with relevant data protection standards.

How We Store Your Data

We take appropriate security measures to protect your data, including:

  • Secure systems and platforms

  • Controlled access to information

  • Regular review of stored data

We do not sell your personal data.

How Long We Keep Your Data

  • Client and financial records: up to 6 years

  • Enquiry data: retained only as long as necessary

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

We will respond within one month of your request.

Marketing Preferences

You can opt out of marketing at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

Cookies

Our website may use cookies and tracking tools to:

  • Improve user experience

  • Analyse traffic

  • Support marketing

You can manage cookies via your browser settings.

External Links

We are not responsible for the privacy practices of other websites linked from our site.

Contact

For any privacy-related queries, please contact:

House of Fae
Email: hello@houseoffae.im